Stubhub Review 2018
StubHub is a ticket resale site designed to easily and legally allow their customers to buy and sell tickets to events. The company was founded in 2000, and in 2007, it was acquired by the auction site, eBay. In the years since then, it has become one of the most popular ticket exchange websites out there.
They have a strong reputation and see a lot of traffic as a result. In fact, they currently have the world’s largest marketplace when it comes to ticket sales. They even have a stadium named after them, the StubHub Center in Carson, California. This was formerly the Home Depot Center until StubHub bought the naming rights in 2013. The company continues to grow and continues to stand out above the many other ticket sites that are out right now.
General Information About StubHub.com
Like most other ticket exchanges, StubHub has a wide variety of tickets to major sporting events, concerts, and theater performances. They also carry tickets to other events that many other ticket resell exchanges do not carry, such as comedy acts, Disney on Ice, Monster Truck shows, and so on. If tickets are for sale for an event, you can probably find them on StubHub.
One thing to note about StubHub is that they have a worldwide reach. The vast majority of ticket resell sites do not have this, but StubHub has tickets for events all throughout the U.S., Europe, and other parts of the world. They even have corporate offices located in London and in Berlin to make the buying and selling experience in other parts of the world better. They are far bigger than any other secondary market for tickets and have sold tickets to an average of over 10 million events each month.
One additional thing about StubHub that separates them from the crowd is their customer service department. If you have any questions, they are willing to help. Give their 800 number a call 24/7 and someone can walk you through the process. They also have a pretty extensive FAQ section if you want to try to figure out stuff on your own.
Over the years, StubHub has grown considerably. What started out as a small company is now one of the major ticket powerhouses in the U.S. They have acquired several smaller ticket companies, expanding their reach and improving their ability to give their customers exactly what they’re looking for. Their most recent major change was with Ticketbis, which they acquired in 2016. This move helped them expand their reach into about 40 new markets. Today, they are the world’s go-to source for hard to find tickets.
StubHub and Social Media
It would be almost unheard of today if a major company was not on social media in some way. StubHub doesn’t disappoint here. They use Facebook, Twitter, and Instagram to connect with their customers. This can be a really good way to stay updated on what’s going on in the world of events, but it’s also a really good way to find deals on the tickets that you want. Every once in a while, you will find coupons and discount codes posted exclusively to social media. Keeping tabs on StubHub this way will reward you in several ways.
Know Where You’re Sitting
One of the greatest innovations that StubHub has pioneered is interactive seat mapping. You never need to guess about where your tickets are through this feature. They have an interactive map for every single major venue in the U.S. so that you can know exactly where your ticket purchase will put you before you buy them. There are also photographs and virtual methods of seeing what the view will be like from your seat. Unsure about what the view from Section 33A Seat 28 will be like? You can check it out before you buy the tickets and be completely satisfied with what your experience will be like—before you pay.
Now, this feature has not been applied to some of the smaller venues, but StubHub continues to lead the way in ensuring that this can be accomplished.
The StubHub App
The StubHub app gives you all of the power of StubHub’s website, but from your handheld device. You can both buy and sell tickets right from the app, but it also does far more than this. You can sign up for ticket alerts and discount notifications so that you can always be aware of when highly desirable tickets are available and when they go on sale. You can also sign up for event recommendations, see what your connected friends are doing, and easily sort through any saved material that you might have.
Our favorite part about the StubHub app? You can purchase e-tickets through it right up until the last minute. Let’s say you’re waiting in line to get into a concert, and you don’t yet have tickets. Rather than hoping that a scalper comes along and sells you a legitimate ticket at a fair price (in what world does this ever happen?), you can buy a ticket through the app, download it to your phone, and have the ticket barcode scanned at the gate—right from your phone. Suddenly, the app becomes incredibly helpful for gaining access to the big events that you want to attend the most.
The app is available for both Apple devices, and those that have access to the Google Play store. It’s free to download and can help you to enjoy yourself even more while you attend the events of your choice.
Security is Smart
Thanks to their affiliation with eBay, StubHub has some of the best security measures in place on the web. Personal information is kept private, and all credit card transactions are encrypted.
They have a 100 percent guarantee that applies to both buyers and sellers. Called FanProtect, this guarantee allows you to buy the tickets you want and get exactly what you were looking for on time. You can be assured that your tickets will always:
- Be what you expected
- Be where you expected
- Be authentic
- Be on time
This is a great way to give yourself peace of mind when buying tickets online. If for some reason you do buy tickets and cannot get into the venue, a quick call to StubHub’s customer service is likely to rectify the issue. At the very least, you will get your money replaced.
For sellers, FanProtect protects you if you sell your tickets. Your tickets will be examined and their authenticity will be verified. If there is a complaint about this, then both you and StubHub will be assured that your tickets are legitimate and the problem is not on that end. This goes a long way toward encouraging reputable individuals and companies to use the StubHub platform and has helped to set them apart from the crowd.
What’s more, it’s free to list your tickets, and you can adjust your price up until the time that they are sold. This will give you a better surety that your tickets will sell.
Fees are Minimal
Whenever you buy tickets, there is going to be a fee. Buying at StubHub is no different. What helps StubHub to stand out is that despite all of the services that they provide, their fee structure is comparable or cheaper than most other ticket exchanges. For example, where tickets bought through some third party sites can sometimes have more service fees than the actual price of the ticket, StubHub’s fees are usually no more than a quarter or the ticket price.
This applies to tickets bought at the last minute, too. Typically, this can be an extremely costly act at many other sties, but there are no added fees or penalties for purchasing tickets at the last second through StubHub. This will vary from event to event and from ticket to ticket, of course, but they are able to charge fewer fees because of their sheer size.
No matter where you get your tickets from, there will be fees. By going through a reputable site that has low fees, you are not just going to get the best tickets possible, you will spend a lot less money to get them.
Promo Codes Save Money
StubHub promo codes are an easy way to save a few bucks here and there. These are generally free to obtain but do require some work as StubHub affiliates around the web list them on their sites. It’s definitely worth spending 10 or 15 minutes searching around for the best promo codes out there so that you can save the most money for your event of choice. Because StubHub is so big, sometimes you will find that promo codes are listed on commercials or in other media venues. These can be valuable, too. They also have a loyalty program call StubHub Fan Rewards.
Joining is free. Star members earn 2 percent on every purchase, and once you earn $10, you get a Fan Code that allows you to put that $10 (or whatever other increment you’ve earned) toward your next purchase. This is another easy way to save money. They do have a higher tier program, called the Superstar member. Here, you earn 3 percent on purchases after you have spent $2,000 within a calendar year or have made 10 separate purchases. Both of these are great programs and have helped StubHub to earn a lot of repeat customers.
Most tickets are delivered by email, where you can then download the ticket and print them out for the big game or concert. When you purchase digital tickets, the delivery fee is added in with your service charge, helping you to see what you are paying as a final price more quickly than at most other ticket sites. There’s still a fee for electronic tickets, but these tend to be a lot less than paying for physical delivery.
Of course, paper tickets are still available at StubHub, too. These are delivered in the mail, usually through a service that requires a signature. Because of the sensitive nature of tickets, this has proven to be the best and safest way to transport physical tickets. Paying for shipping can add up over time, which is why we recommend using e-tickets whenever possible.
E-tickets are nice for last second purchases, but they’re not your only option. If you are ordering tickets at the last minute, StubHub does have several last minute service centers where you can go and pick your tickets up in person if there are no e-tickets available. There is usually some sort of will-call pick up center at every single major event that StubHub has a presence at. Check their site for a list of these addresses if this is something you need to use.
How to Purchase Tickets
Looking to buy tickets through StubHub? It’s really easy! Just follow these simple steps:
- Go to StubHub.com or open up the StubHub app.
- Search for the tickets that you want, on the date you want to attend, at the venue you want to view the event at.
- Find the right tickets. You can search by price, location, and number available.
- Buy them! If you don’t have a StubHub account yet, now is the time to create one.
That’s it. Your tickets will be delivered to you shortly in the manner that you selected during the checkout process.
Pros & Cons
Pros: StubHub has the most transparent pricing in the industry.
Cons: There is no return policy.
StubHub is our pick for best concert ticket website overall because of its simple and transparent pricing and huge selection of events. Not only is it a good place to buy tickets, but it is also a good resource for selling tickets because of its huge customer base. The ticket prices are among the best we saw, and the service fee is fair when you consider the shipping charges are included.